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Returns

How long can I return my order?

We grant you a 14-day right of withdrawal from the date of receipt of the goods. Unfortunately, we can no longer take back any goods after the cancellation period has expired.

I don't like the product I ordered. How can I return it?

Please contact us by email within 14 days of receiving your order and explain your cancellation. We will then send you the return address. The return costs must be paid by you. Please do not return the goods without instructions!

My product is damaged / I would like to make a complaint.

We are very sorry if you receive a damaged product. Unfortunately, this cannot always be avoided. Please contact us immediately after receiving the goods about the problem. In case of damage, we will request a photo of the damage. After examining your complaint, we will decide together with you how to proceed. We can either send you a free replacement product or offer you a (partial) refund.

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